Privacy policy.

Effective Date: January 1, 2024

1. Introduction

NaseehaUSA Inc. ("we," "our," or "us") is committed to protecting the privacy and confidentiality of the individuals ("you" or "users") who use our chat, text, and phone counseling services. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Information that can be used to identify you, such as your name, contact details (phone number, email address), and any other information you voluntarily provide during counseling sessions.

  • Non-Personal Information: Information that cannot be used to identify you, such as anonymous usage data, demographic information, and any other non-identifiable information that may be collected automatically or provided by you.

3. How We Use Your Information

The information we collect may be used for the following purposes:

  • Counseling Services: To provide you with appropriate counseling services through chat, text, or phone.

  • Service Improvement: To enhance our services and user experience based on feedback and usage data.

  • Communication: To communicate with you regarding your counseling sessions, appointments, or any other inquiries you may have.

  • Reporting and Analytics: To compile anonymous data for internal reporting, research, and analysis purposes to improve our services.

4. Confidentiality and Security

We take the confidentiality of your information seriously. We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

  • Encryption: All communications between you and our counselors are encrypted to ensure your privacy.

  • Access Controls: Only authorized personnel have access to your information on a need-to-know basis.

  • Data Storage: Your information is stored securely and is not accessible by unauthorized parties.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information only in the following circumstances:

  • Legal Requirements: If required by law or in response to a valid court order or subpoena.

  • Protection of Rights: To protect our rights, property, or safety, as well as the rights, property, or safety of others.

6. Your Rights

You have the right to:

  • Access Your Information: Request access to the personal information we hold about you.

  • Correct Your Information: Request corrections to any inaccuracies in your personal information.

  • Withdraw Consent: Withdraw your consent to the use of your information at any time, subject to legal or contractual restrictions.

7. Third-Party Services

  • Our services may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this document.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

NaseehaUSA Inc.
7199 S Kingery Hwy #1083 Willowbrook, IL 60527
630-756-5875
info@naseehausa.org

By using our services, you agree to the terms of this Privacy Policy.